Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Delila Jewellery. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information, where applicable.

Shipping Within New Zealand

We currently ship within New Zealand and Australia.

Standard Shipping: Estimated delivery within 2–5 business days after dispatch.
Rural addresses: Please allow an additional 1–3 business days.
Australia: Estimated delivery within 7-14 business days after dispatch.

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.

Order Tracking

If tracking is included with your shipping method, you will receive a tracking number by email once your order has been dispatched.

Delivery Delays

Delivery timeframes are estimates only. Delays may occasionally occur due to courier services, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Delila Jewellery is not responsible for parcels delivered to an incorrect address provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to help resolve the issue.