Refund policy

Return & Refund Policy

Last updated: July 22, 2026

At Delila Jewellery, we want you to love your purchase. If you're not completely satisfied, please read our Return & Refund Policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

Items must be unworn, unused, and in their original condition.
Items should be returned in their original packaging where possible.
Proof of purchase or your order number is required.

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Please include:

Your order number.
Clear photos showing the issue.

If your claim is approved, we will provide a remedy in accordance with New Zealand consumer law, which may include a repair, replacement, or refund, depending on the circumstances.

Change of Mind

If you change your mind, you may return eligible items within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.

Returned items must meet the eligibility requirements outlined in this policy before a refund can be issued.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by New Zealand consumer law:

Earrings (for hygiene reasons)
Gift cards
Sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we have sent the wrong product.

We recommend using a tracked shipping service, as Delila Jewellery is not responsible for returns lost or damaged during transit.

New Zealand Consumer Guarantees Act

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law. If a product is faulty or does not meet the guarantees required by law, you may be entitled to a repair, replacement, or refund.